Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support from our Columbus, OH headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate start opportunities. Perfect for night owls seeking career growth in the heart of Ohio!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions in CRM systems with meticulous accuracy
- Meet/exceed KPIs including call handling time and CSAT scores
- Collaborate with cross-functional teams to improve service quality
- Adhere to strict compliance and data security protocols
Qualifications
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to thrive in fast-paced, high-stress environments
- Reliable transportation for consistent night shift attendance
- Flexibility to work weekends/holidays as required
- High school diploma or equivalent (college degree preferred)