Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent in Columbus, OH! We're seeking dedicated professionals to provide exceptional support during evening hours (11 PM - 7 AM). Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates. If you thrive in fast-paced environments and want to advance your career with a leader in customer experience, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years call center or customer service experience
- Strong typing skills (35+ WPM) and computer literacy
- Excellent communication and problem-solving abilities
- Ability to work flexible night shifts (11 PM - 7 AM)
- Professional phone etiquette and active listening skills
- Reliable transportation and consistent attendance