Job Description
Join our award-winning customer service team and launch your career with one of Columbus's fastest-growing call centers! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits (medical/dental/vision), paid training, and a supportive team environment. Our 24/7 operations ensure flexible scheduling with consistent hours. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls for high-volume client accounts
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed performance metrics (call quality, handle time, CSAT)
- Collaborate with team leads on process improvements
- Adhere to strict HIPAA/FERPA compliance protocols
Qualifications
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and active listening abilities
- Ability to work independently in fast-paced environment
- Flexible schedule availability (11 PM - 7 AM)
- High school diploma or equivalent (college preferred)