Job Description
Join our award-winning call center team as a Night Shift Customer Service Representative in Columbus, OH! We're seeking energetic professionals to deliver exceptional customer experiences during evening hours. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential. Work in a supportive environment with cutting-edge technology while making a real difference for our clients. No weekends required!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM tools
- Meet/exceed performance metrics including call handling time and CSAT scores
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to improve service quality and efficiency
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in Windows OS and CRM software (e.g., Salesforce)
- Ability to work independently in a fast-paced night shift environment
- Reliable transportation and consistent attendance record