Job Description
Join our award-winning call center team in Columbus, OH and kickstart your career immediately! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. As a key member of our 24/7 support hub, you'll handle inbound/outbound calls for Fortune 500 clients in a dynamic, tech-enabled environment. No experience required – we provide paid training and career advancement opportunities. Enjoy shift differentials, health benefits, and performance bonuses while working flexible evening schedules. Apply today to join our diverse team of problem-solvers!
Responsibilities
- Manage high-volume inbound/outbound calls for premier clients across multiple industries
- Resolve customer inquiries, troubleshoot technical issues, and process transactions with precision
- Document all interactions in Salesforce CRM with 100% accuracy and timeliness
- Meet/exceed KPIs including AHT (Average Handle Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution)
- Collaborate with Tier 2 support and cross-functional teams on complex escalations
- Participate in continuous improvement initiatives to enhance service quality
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience or transferable skills
- Exceptional verbal/written communication and active listening abilities
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce training provided)
- Strong problem-solving skills with ability to remain calm under pressure
- Availability to work flexible night shifts (11 PM - 7 AM) including weekends
- Type 40+ WPM with basic computer navigation skills
- US citizenship or legal work authorization required