Job Description
Join our award-winning call center team as a Night Shift Customer Service Agent! We're seeking motivated professionals to deliver exceptional customer support during overnight hours. Enjoy comprehensive paid training, competitive pay, and a supportive environment that values your growth. This role offers stability with consistent hours and opportunities for advancement within our rapidly expanding company.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and maintain high satisfaction standards. Our Columbus facility features modern amenities, free parking, and a collaborative culture focused on work-life balance. Apply today to start your journey with an industry leader!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM tools
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Comfortable working overnight shifts (11 PM - 7 AM)
- Proficient with Windows OS and basic software
- Reliable transportation to downtown Columbus facility
- Positive attitude and resilience under pressure