Job Description
Join our dynamic team at Global Solutions Inc. for an exclusive hiring event targeting night shift call center professionals! We're seeking motivated individuals to deliver exceptional customer service across multiple locations, including Kansas City, MO and Texas. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. Apply now to secure your spot at our on-site interviews!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM software
- Ability to type 35+ WPM with high accuracy
- Must pass background check and drug screening