Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're hosting a dedicated hiring event for night shift call center professionals in San Francisco. This is your opportunity to launch a rewarding career in customer support with competitive pay, comprehensive benefits, and a dynamic team environment.
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern downtown San Francisco workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Comfortable with technology and learning new software
- Reliable transportation for night shift hours
- Must be available for evening/weekend shifts (6 PM - 6 AM)