Job Description
Join our exclusive hiring event for night shift call center professionals in San Jose! GlobalConnect Solutions is seeking dynamic individuals to deliver exceptional customer service during our peak evening hours. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
Why Join Us?
• Industry-leading compensation package
• Comprehensive health/dental/vision coverage
• Paid training and career advancement paths
• Performance-based bonuses
• Modern, tech-enabled workspace
• Work-life balance with consistent schedules
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing skills (35+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication and problem-solving abilities
- Ability to work flexible nights (7 PM - 3 AM)
- Basic technical troubleshooting skills
- Bilingual (Spanish/English) highly desirable