Job Description
Join our award-winning call center team in the heart of San Francisco! We're hosting an exclusive hiring event for motivated Night Shift Customer Service Agents. As a key member of our 24/7 support hub, you'll deliver exceptional service to Fortune 500 clients while enjoying premium benefits, career growth opportunities, and a vibrant downtown work environment.
Why You'll Love Working Here:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision benefits
- Free downtown parking and transit stipend
- Clear advancement paths to Team Lead/Supervisor
- Modern collaborative workspace with lounge areas
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately using Salesforce and CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with Tier 2 support teams for complex escalations
- Participate in monthly training sessions to enhance product knowledge
- Maintain 100% adherence to compliance protocols
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with tech-savviness
- Ability to work independently in a fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Typing speed of 40+ WPM with 95% accuracy
- Flexibility to work 12-hour shifts (7 PM - 7 AM) including weekends
- Must pass background check and drug screening