Job Description
Join our dynamic team at Global Customer Solutions Inc. for an exclusive hiring event targeting night shift call center professionals in Virginia Beach! We're seeking dedicated individuals to deliver exceptional customer support while enjoying competitive pay, comprehensive benefits, and a supportive work environment. This in-person event will feature on-the-spot interviews, same-day offers, and opportunities for career advancement. Whether you're a seasoned agent or new to customer service, we provide paid training and flexible scheduling to help you thrive.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and speed
- Collaborate with team leads to improve service processes
- Maintain strict confidentiality of customer data
- Adapt to product updates and new protocols
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Problem-solving mindset with conflict resolution abilities
- Reliable transportation to Virginia Beach event location