Job Description
Join PeakConnect Solutions for our exclusive hiring event for night shift call center agents in Colorado Springs! We're seeking motivated individuals to deliver exceptional customer service in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Immediate openings available! Apply today and start your rewarding career.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Comfortable working nights (10 PM - 6 AM)
- Problem-solving abilities and resilience under pressure
- Valid US work authorization