Job Description
Join our dynamic team at Global Customer Solutions Inc. for an exclusive hiring event targeting night shift call center professionals in Minneapolis! We're seeking dedicated individuals to deliver exceptional customer service while enjoying competitive pay, comprehensive benefits, and a supportive work environment. This full-time night shift role offers flexible scheduling opportunities and career growth potential within a rapidly expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently using CRM systems
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Document interactions accurately and maintain detailed case notes in compliance with company policies
- Collaborate with team members and supervisors to improve service processes
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- Minimum 6 months of call center or customer service experience
- High school diploma or equivalent; college coursework preferred
- Exceptional verbal/written communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation proficiency
- Comfortable working night shifts (10 PM - 6 AM) with flexible schedule availability
- Proven problem-solving abilities and resilience in high-pressure situations
- Must pass background check and drug screening pre-employment