Job Description
Join our exclusive hiring event for Night Shift Call Center Agents in San Francisco! At CustomerFirst Solutions, we're revolutionizing customer support with cutting-edge technology and a team-first culture. This is your opportunity to launch your career in one of America's most vibrant cities while earning competitive compensation and comprehensive benefits.
Why Work With Us?
- Industry-leading training programs and career advancement paths
- Health, dental, and vision insurance (Day 1 eligibility)
- 401(k) with company matching
- Employee wellness programs and monthly team events
- Modern downtown workspace with stunning Bay views
Hiring Event Details:
Date: October 15, 2023
Time: 9:00 AM - 3:00 PM
Location: 450 Market Street, San Francisco, CA 94105
What to Bring: Resume, valid ID, and proof of work authorization
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism and empathy
- Resolve complex billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for advanced issue escalation
- Participate in continuous improvement initiatives and feedback sessions
- Maintain strict compliance with data security regulations (GDPR, CCPA)
Qualifications
- Minimum 1 year customer service/call center experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficient in CRM platforms (Salesforce preferred)
- Excellent communication skills in English (Spanish bilingual a plus)
- Ability to work independently in a fast-paced environment
- Reliable transportation for night shift (10 PM - 6 AM)
- Must pass background check and drug screening
- High school diploma or equivalent (college degree preferred)