Job Description
Join ConnectHub Solutions' elite night shift team at our Houston hub! We're revolutionizing customer support with cutting-edge technology and a vibrant work culture. Our Texas-based operations offer competitive pay, comprehensive benefits, and rapid career advancement. As a leader in BPO services, we provide world-class training and a supportive environment for night owls who thrive in dynamic settings. Hiring Event Details: October 15-17, 2023 | 9 AM - 5 PM | 456 Tech Center Blvd, Houston, TX 77036. Walk-ins welcome!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email for Fortune 500 clients
- Resolve technical issues using proprietary CRM systems and knowledge bases
- Meet/exceed KPIs for average handle time and customer satisfaction scores
- Document interactions accurately in Salesforce and ticket management systems
- Collaborate with overnight escalation teams for complex issue resolution
- Participate in continuous improvement initiatives through feedback sessions
- Maintain HIPAA/GDPR compliance for sensitive customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Basic technical troubleshooting for connectivity/software issues
- Spanish bilingual certification highly valued
- Positive attitude with proven conflict resolution abilities
- Reliable transportation for late-night shifts