Job Description
Immediate Start Available! Join our elite night shift team at ConnectSphere Solutions, where your communication skills shine in a dynamic call center environment. We're seeking dedicated professionals ready to deliver exceptional customer service from our state-of-the-art facility in El Paso, TX. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
As a key member of our 24/7 operations, you'll handle inbound/outbound calls for Fortune 500 clients in industries ranging from tech to healthcare. Our night shift offers unique perks including enhanced pay differentials and quieter work conditions. Training begins immediately – no experience necessary!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and maintain call logs
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing product knowledge sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed 40+ WPM with 95% accuracy
- Proficiency in Windows OS and CRM software
- Fluent English (Spanish bilingual a major plus)
- Flexible schedule availability (night shift: 10 PM - 6 AM)
- Strong problem-solving and conflict resolution skills
- Pass background/drug screening