Job Description
Join our award-winning customer service team in the heart of Washington DC! ConnectSolutions DC is seeking enthusiastic Call Center Specialists for immediate weekend shift openings. Enjoy competitive pay, comprehensive training, and a vibrant team environment while serving top-tier clients. No experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to ensure seamless service delivery
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Reliable internet connection for remote work option
- Flexibility to work Saturdays/Sundays (8 AM - 8 PM)
- Problem-solving mindset with attention to detail
- Basic computer proficiency