Job Description
Join PeakConnect Solutions' award-winning team as a Night Shift Call Center Agent and launch your career immediately! We're seeking energetic professionals to deliver exceptional customer support during our high-demand overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Training starts next week – apply today and start earning!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible overnight shifts (10 PM - 6 AM)
- Proficient with Windows OS and typing (40+ WPM)
- US work authorization and clear background check