Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're seeking motivated part-time call center agents to deliver exceptional client experiences in a dynamic, supportive environment. Perfect for students, career changers, or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and opportunities for advancement.
Why Join Us?
- Flexible scheduling (evenings/weekends available)
- Performance-based bonuses and incentives
- Free parking and transit reimbursement
- Modern downtown Denver location
- 401(k) matching after 90 days
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve processes
- Participate in quarterly training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening
- Ability to work flexible shifts including weekends
- Background check and drug screen required