Job Description
Join our award-winning customer service team in Denver! We're seeking dynamic Night Shift Call Center Agents to start immediately. This is your opportunity to launch a rewarding career in a fast-paced, supportive environment with competitive pay and growth opportunities. Enjoy flexible scheduling, comprehensive training, and a team-oriented culture focused on excellence.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Meet/exceed performance metrics including call handling time and CSAT scores
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficiency with Windows OS and CRM software
- Strong problem-solving abilities and resilience
- Passion for exceeding customer expectations