Job Description
Join our elite customer support team and launch your career immediately! ConnectServe Solutions is urgently hiring motivated Night Shift Call Center Agents in Kansas City, MO. Experience a dynamic work environment with competitive compensation, comprehensive benefits, and growth opportunities. We're seeking dedicated professionals ready to deliver exceptional service while working flexible evening schedules. Start immediately and join our award-winning team today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service protocols
- Adhere to compliance standards and security protocols
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service or call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Background check and drug screen required