Job Description
Join our dynamic team at PeakConnect Solutions and kickstart your career with immediate night shift opportunities in Denver! We're seeking motivated Call Center Agents to deliver exceptional customer service experiences. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth. Perfect for night owls seeking flexible schedules with no weekends required.
Why Choose PeakConnect?
- Weekly pay with direct deposit
- Health benefits and 401(k) matching
- Clear advancement pathways to team lead/supervisor roles
- Modern, climate-controlled workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and skills
- Adhere strictly to security protocols and privacy regulations
Qualifications
- Minimum 6 months customer service or call center experience
- High school diploma or equivalent required
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication with clear articulation
- Ability to multitask in fast-paced environments
- Flexible schedule availability (10 PM - 6 AM, Sun-Thu)
- Positive attitude and problem-solving mindset
- Background check and drug screen required