Job Description
Join our dynamic team at Global Customer Solutions Inc. and kickstart your career with immediate night shift opportunities in Kansas City! We're seeking motivated Call Center Agents to deliver exceptional customer service while working flexible evening hours. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for night owls and those seeking work-life balance with our 10 PM - 6 AM schedule. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service standards
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer literacy
- Excellent verbal communication and active listening abilities
- Ability to work independently during night shifts
- Reliable transportation to our Kansas City facility