Job Description
Join our dynamic team as a Part-Time Call Center Agent and deliver exceptional customer experiences across Texas and North Carolina! We're seeking energetic professionals to start immediately and support our clients with professionalism and efficiency. Enjoy competitive pay, flexible scheduling, and comprehensive training—all while making a real impact in customer service. No experience? No problem! We provide full onboarding to ensure your success.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Authorized to work in the US