Job Description
Join our award-winning team at ConnectCare Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate night shift positions in Columbus, OH. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. No experience necessary – we provide paid training!
Why Join Us?
- Immediate start opportunities
- Health, dental, and vision insurance
- Tuition reimbursement program
- Career advancement pathways
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, billing, and services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Ability to work flexible night shifts (11 PM - 7 AM)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Problem-solving mindset and customer-first attitude
- Reliable transportation and punctuality
- No prior experience required – training provided