Job Description
Join our award-winning customer service team at Nexus Communications! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support to our clients across the United States. This is your opportunity to launch a rewarding career in a dynamic, fast-paced environment with immediate availability. Enjoy competitive pay, comprehensive training, and a supportive team culture designed to help you thrive.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work 12-hour night shifts (6 PM - 6 AM)
- Proficient in English (bilingual Spanish a plus)
- Reliable transportation to our downtown Nashville facility