Job Description
Join our elite night shift team and transform customer experiences from the heart of Nashville! We're seeking dedicated professionals to deliver exceptional service during high-impact evening hours. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career advancement in a dynamic call center environment.
As a key player in our 24/7 operations, you'll become the voice of our clients' brands, resolving complex inquiries with precision and empathy. We provide industry-leading training, flexible scheduling options, and a supportive culture that values work-life balance.
What We Offer:
- Premium night shift differential pay
- Comprehensive health & dental benefits
- Tuition reimbursement program
- Performance-based quarterly bonuses
- State-of-the-art ergonomic workstations
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries and technical issues using CRM systems
- Document interactions with precision in Salesforce and Zendesk platforms
- Meet/exceed KPIs: 85+ CSAT, 90% first-call resolution
- Collaborate with escalation teams on complex case resolution
- Participate in monthly performance improvement initiatives
- Maintain 99.5% schedule adherence during assigned shifts
Qualifications
- Minimum 1 year call center or customer service experience
- Proven ability to type 40+ WPM with 98% accuracy
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Exceptional conflict resolution and de-escalation skills
- Ability to work independently in fast-paced environments
- Flexibility to work 11 PM - 7 AM shifts, including weekends
- High school diploma or equivalent required (college preferred)