Job Description
Join our elite customer service team in Kansas City, MO! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support while enjoying paid training and competitive compensation. Perfect for career changers or those seeking flexible night schedules with growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work 11 PM - 7 AM schedule
- No experience necessary - training provided!