Job Description
Join our award-winning call center team in Memphis and thrive in a dynamic night shift environment! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Our supportive culture values work-life balance with flexible scheduling options and on-site amenities. Don't miss this chance to launch your career in customer service with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (call handling time, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (35+ WPM) and computer literacy
- Excellent verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Flexible schedule availability (nights/weekends)
- Background check and drug screen required