Job Description
Join our award-winning call center team and kickstart your career with comprehensive paid training! We're seeking dedicated night shift professionals to deliver exceptional customer service from our Charlotte, NC headquarters. Enjoy competitive pay, flexible scheduling, and advancement opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in compliance with company policies
- Collaborate with team leads to improve service delivery
- Adapt to product updates and process changes
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working nights (11 PM - 7 AM)
- Basic computer proficiency and tech-savviness
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Charlotte