Job Description
Join Austin Customer Solutions and launch your career in customer service! We're seeking motivated Night Shift Call Center Agents with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and growth opportunities in Austin's thriving business hub. No experience required – we provide all training needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed (30+ WPM)
- Reliable transportation for night shift availability
- Positive attitude and problem-solving mindset