Job Description
Join our award-winning remote team as an urgent hire for our expanding call center operations! We're seeking motivated professionals in Baltimore, MD and North Carolina to deliver exceptional customer experiences from the comfort of home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. Immediate positions available with full training and career growth opportunities.
Responsibilities
- Handle inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads for continuous improvement
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Quiet home office with reliable internet
- Exceptional communication and problem-solving skills
- Type 35+ WPM with strong computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required