Job Description
Join Phoenix Connect Solutions as a Night Shift Call Center Agent and launch your career in customer service excellence! We're seeking motivated individuals to join our dynamic team in Phoenix, AZ with comprehensive paid training and competitive compensation. As a key member of our support team, you'll deliver exceptional service while enjoying a supportive work environment, growth opportunities, and benefits including health insurance and retirement plans. Night shift premiums apply!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency
- Ability to work independently in a fast-paced environment
- Flexibility to work nights (10 PM - 6 AM)
- No prior experience required - training provided!
- Must pass background check