Job Description
Join our award-winning call center team in Portland, Ohio! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and full paid training to kickstart your career. No experience necessary – we'll provide all the tools you need to succeed!
Why Join Us?
- Competitive hourly wages + performance bonuses
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency (Windows, browsers, email)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Portland facility