Job Description
Join Austin's premier call center and launch your career with our comprehensive paid training program! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our Austin-based clients. Enjoy competitive pay, flexible scheduling, and a supportive team environment while serving our local community. No experience required – we provide all training needed to succeed!
Responsibilities
- Handle inbound/outbound calls for Austin-area clients with professionalism and empathy
- Resolve customer inquiries, billing questions, and technical support issues
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with team members to optimize service delivery for Texas clients
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED)
- Ability to work flexible night shifts (11 PM - 7 AM)
- Strong communication skills and problem-solving abilities
- Basic computer proficiency with typing speed of 30+ WPM
- Reliable transportation to our South Austin location
- Positive attitude and willingness to learn new systems
- Previous customer service experience preferred but not required