Job Description
Join our award-winning customer service team in Portland, Ohio! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support while enjoying competitive pay and comprehensive paid training. No experience necessary – we'll equip you with all skills needed to succeed. Enjoy flexible scheduling, performance bonuses, and a supportive team environment. Advance your career while helping customers resolve inquiries with empathy and efficiency. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call handling time)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing speed (25+ WPM)
- Flexibility to work nights (11 PM - 7 AM) and weekends
- Pass background check and drug screening