Job Description
Are you ready to launch a successful career in customer service? Apex Support Solutions is currently hiring Full-Time Customer Service Representatives for our growing team in New York. We are committed to providing world-class support to our clients and are looking for passionate individuals to join our mission.
We offer comprehensive Paid Training to ensure you have the skills needed to excel from day one. Whether you are an experienced professional or just starting out, we provide the tools, mentorship, and support you need to thrive.
Why You Should Apply:
- Competitive hourly rate ranging from $18.00 to $24.00.
- Stable Full-Time schedule with benefits package (Health, Dental, Vision).
- Comprehensive Paid Training Program with expert supervisors.
- Career advancement opportunities within the company.
- Modern office environment in the heart of New York City.
Responsibilities
- Handle inbound and outbound customer calls with professionalism, patience, and empathy.
- Resolve customer inquiries regarding products, services, billing, and account status.
- Follow standard operating procedures and scripts to ensure consistent service quality.
- Document all customer interactions accurately and timely in the CRM database.
- Identify and escalate complex issues to the appropriate team or supervisor.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience is a plus but not required (we train).
- Strong verbal communication and active listening skills.
- Ability to type at least 40 WPM.
- Reliable internet connection and a dedicated workspace.
- Must be authorized to work in the United States.