Job Description
Join our award-winning call center team in Charlotte and kickstart your career with our comprehensive paid training program! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, supportive environment. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation for late-night shifts
- Positive attitude and problem-solving mindset
- Previous customer service experience (preferred)