Job Description
Join Phoenix Connect Solutions as a Night Shift Call Center Agent and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals to deliver exceptional customer service during evening hours while building valuable skills in communication, problem-solving, and technical support. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive, modern work environment. No experience necessary – we provide all training needed to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency
- Customer service mindset and problem-solving aptitude
- Reliable transportation to our Phoenix location
- 18+ years of age