Job Description
Join our elite night shift team at Customer Connect Solutions and transform your career with comprehensive paid training! We're seeking motivated professionals in Kansas City, MO to deliver exceptional customer experiences while enjoying competitive pay, flexible scheduling, and rapid advancement opportunities. Our state-of-the-art facility offers a supportive environment where your growth is prioritized. Embrace the night shift advantage – fewer distractions, quieter operations, and dedicated mentorship. Plus, enjoy our exclusive benefits package including health insurance, retirement plans, and performance bonuses. Apply today and start your journey toward a rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in compliance with company policies
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Strong verbal/written communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working night shifts (10 PM - 6 AM)
- Proven problem-solving and conflict resolution abilities
- Reliable transportation and punctual attendance record