Job Description
Join our award-winning call center team in Dallas and kickstart your career with comprehensive paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your growth is prioritized. No prior experience required – we provide all training needed to succeed. Apply today and transform your future with ConnectCare Solutions!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency and typing skills
- Reliable transportation to our Dallas facility
- Flexibility to work 11 PM - 7 AM schedule
- Customer service mindset with problem-solving abilities
- No experience necessary – paid training provided!