Job Description
Join ConnectCall Solutions and become part of our award-winning customer service team! We're hiring energetic professionals for immediate start opportunities with weekly paychecks. Enjoy a supportive environment, comprehensive training, and career advancement opportunities. Perfect for those seeking stability in the Fresno area with no weekend or holiday shifts required.
Why ConnectCall? We prioritize employee well-being with competitive benefits, flexible scheduling, and a vibrant workplace culture. Our state-of-the-art facility in Fresno offers modern amenities and a collaborative atmosphere where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including evenings
- Reliable transportation to our Fresno facility
- Pass background check and drug screening