Job Description
Join our award-winning call center team in San Jose and launch your career with comprehensive paid training! We're seeking dedicated Night Shift Agents to deliver exceptional customer support for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and growth opportunities in a dynamic environment.
What We Offer:
- Full paid training program ($1,200 value)
- Night shift differential ($2/hr premium)
- Health benefits after 90 days
- Performance bonuses & recognition programs
- Free parking & transit stipend
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, billing, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (English/Spanish bilingual a plus)
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing 30+ WPM
- Flexible schedule availability (11 PM - 8 AM)
- No prior experience required - training provided
- Positive attitude and problem-solving mindset
- Pass background check and drug screening