Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional customer support during evening hours in our Kansas City facility. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. No prior experience required – we'll provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve customer inquiries regarding insurance claims and billing
- Maintain detailed records in CRM systems while adhering to HIPAA compliance
- Collaborate with team members to achieve service level targets
- Participate in ongoing training programs to enhance product knowledge
- Identify opportunities to improve customer experience workflows
- Adhere to strict confidentiality protocols for sensitive information
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working evening shifts (10 PM - 6 AM)
- Basic computer proficiency in Windows environment
- Problem-solving mindset with attention to detail
- Willingness to complete paid training program (4 weeks)
- Valid work authorization for US employment