Job Description
Join our award-winning call center team in Atlanta as a Night Shift Customer Service Representative! We're seeking motivated individuals for our night shift positions with paid comprehensive training. No experience required – we'll equip you with all skills needed to succeed in this high-energy role. Enjoy competitive pay, benefits, and a supportive team environment while serving Fortune 500 clients. This is your gateway to a stable career in customer service with growth opportunities into leadership roles.
Responsibilities
- Handle inbound/outbound calls for major retail and healthcare clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer relationship platforms
- Maintain performance metrics (call quality, resolution rates, handle times)
- Collaborate with team members and supervisors to improve service
- Adhere to compliance standards and data security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to type 25+ WPM with basic computer proficiency
- Reliable transportation for late-night shifts (10 PM - 7 AM)
- Customer service mindset with problem-solving aptitude
- Ability to work independently in a fast-paced environment
- No prior experience required – training provided
- Must pass background check and drug screening