Job Description
Join Phoenix Connect Solutions as a Night Shift Call Center Agent and launch your career in customer service with paid training! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. Enjoy a competitive hourly wage, performance bonuses, and a supportive team environment. Our comprehensive training program ensures you're fully prepared to succeed – no experience necessary!
Why Work Night Shift With Us?
• Competitive pay with shift differential
• Paid training program (2 weeks)
• Health benefits and 401(k) matching
• Career advancement opportunities
• Modern downtown Phoenix workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to work flexible schedule (11 PM - 7 AM)
- Basic computer proficiency (Windows, typing 30+ WPM)
- Customer service mindset and problem-solving ability
- Reliable transportation to downtown Phoenix location
- Background check and drug screen required