Job Description
Join our award-winning call center team in Phoenix, AZ! We're seeking dedicated Night Shift Customer Service Representatives with competitive pay, comprehensive paid training, and growth opportunities. Enjoy premium benefits, flexible scheduling, and a supportive environment where your voice matters. No experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency and tech-savviness
- Customer service mindset and problem-solving abilities
- Reliable transportation to our Phoenix facility