Job Description
Join our award-winning customer care team and transform lives from the comfort of your home! ConnectCare Solutions is seeking passionate Remote Customer Service Representatives to deliver exceptional support to healthcare clients. This immediate hire opportunity offers competitive pay, comprehensive benefits, and flexible scheduling—all while making a meaningful impact.
Why Join Us?
- 100% remote work environment
- Immediate start dates available
- Weekly pay + performance bonuses
- Free premium training and certification
- Health, dental, and vision insurance
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding insurance claims, billing, and coverage
- Maintain accurate documentation in CRM systems
- Meet daily performance metrics (call quality, resolution rate)
- Collaborate with healthcare providers and members
- Adhere to HIPAA compliance protocols
- Participate in ongoing training and quality reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to pass background check/drug screen
- Basic knowledge of Microsoft Office Suite
- Empathetic communication style