Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and deliver exceptional customer service from the comfort of your home! We're seeking dedicated professionals to support our clients across Milwaukee, WI, and Illinois during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment. This role is perfect for night owls seeking stability and growth in the customer service field.
Responsibilities
- Handle inbound/outbound calls for clients in healthcare and retail sectors
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads during peak hours
- Adhere to HIPAA and PCI compliance protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM)
- Quiet home office with reliable internet
- Ability to work 10 PM - 6 AM CST
- Proficiency with CRM software (e.g., Salesforce)
- Excellent communication and problem-solving skills