Job Description
Join our award-winning customer support team and make a real difference! ConnectCare Solutions is urgently hiring Remote Call Center Representatives in Albuquerque, NM and New York. Enjoy the flexibility of working from home while delivering exceptional service to valued clients. We offer competitive pay, comprehensive benefits, and rapid career advancement opportunities.
Why Join Us?
• Industry-leading training program
• Flexible remote work environment
• Health/dental/vision insurance
• Paid time off and holidays
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Reliable high-speed internet and quiet home office
- Proficiency with Windows OS and CRM software
- Flexible availability including evenings/weekends